1. CORPORATE & GRIEVANCE DETAILS

Customer Support: support@edlas.in

Customer Care: +91-6387646355

Statutory Grievance Officer

Mr. Ravi Mishra, Director

Email: ravimishra@edlas.in

Address: Registered Office as stated above.

2. CAPACITY, ELIGIBILITY

Only individuals who have attained the age of eighteen (18) years and who possess legal capacity to contract may create an account.

Student profiles on the Platform are intended to be created by a parent or legal guardian (“Guardian”) acting in a representative capacity and, where appropriate, may be handed over to the child for supervised use. Edlas does not encourage or permit individuals below the age of 18 years to independently create accounts on the Platform.

Guardians are responsible for providing valid consent, supervising the minor’s use of the Platform, and ensuring that account access is not shared or used in a manner inconsistent with this Policy. Edlas disclaims liability arising from unauthorized account creation or access by minors in contravention of these requirements.

Edlas does not undertake behavioral tracking or targeted advertising directed at children and processes personal data of minors only in accordance with applicable law. 3.

3. CATEGORIES OF INFORMATION COLLECTED

Edlas may collect, store and process the following classes of information:

• (a) Personally Identifiable & Account Information

  Including name, age, gender, date of birth, mobile number, email address, display picture, gallery images, address, payment instruments, login credentials (stored in encrypted form), and account classification.

• (b) Institutional Data (Schools)

  Ownership verification documents, regulatory certificates, admissions data, fee disclosures, job listings, institutional ratings and affiliated documentation.

• (c) Professional Data (Teachers)

  Academic credentials, experience, teaching category, subjects taught, resume data, KYC documentation, tuition listings, and contact information.

• (d) Student & Guardian Data

  Academic class details, school identification, verification documents for ratings, quiz participation, and transactional marketplace information.

• (e) Geolocation Data

  Live location, where enabled by the User, is accessed only at the point of request, is not stored, and is used solely to provide location-based discovery features.

• (f) Financial Data

  Payments are routed through Cashfree. Edlas does not retain full payment instrument credentials.

4. PURPOSE LIMITATION AND LAWFUL BASIS

Edlas processes Personal Data strictly for legitimate business purposes including but not limited to:

• Platform administration
• Verification and due diligence
• Recruitment facilitation
• Tuition discovery
• Order fulfilment
• Fraud detection
• Compliance with statutory obligations
• Contractual performance

5. ADVERTISING, ANNOUNCEMENTS & SPONSORED CONTENT

Advertisements displayed on the App are delivered through Google AdMob or via proprietary banner placements.

Edlas may curate announcement banners for informational purposes and may also host sponsored content in such banners, which shall be clearly demarcated with labels such as “Ad” or “Sponsored”.

Edlas does not exercise operational control over ad-targeting mechanisms deployed by third-party advertising networks.

6. DISCLOSURE AND TRANSFER OF INFORMATION

Edlas may disclose Personal Data to:

• Payment processors
• Logistics partners
• Advertising service providers
• Cloud hosting entities
• Regulatory or law enforcement authorities pursuant to lawful process

Edlas does not sell Personal Data.

Disclosures are limited only to the extent necessary to fulfill the stated purposes.

7. FEATURED PLACEMENTS AND SORTING LOGIC DISCLOSURE

Any ordering, ranking, prioritisation or “featured” placement of Schools, Teachers or other listings on the Platform, wherever applicable, is determined exclusively through proprietary methodologies, internal parameters and automated or semi-automated systems developed and controlled by Edlas (“Edlas Sorting Logic”).

Such Edlas Sorting Logic constitutes confidential business information and trade secrets of the Company and is not subject to disclosure to Users. No placement, visibility or ranking shall be construed as an endorsement, certification or guarantee by Edlas of any User, service quality, suitability or outcome.

8. DATA RETENTION, ACCOUNT DELETION AND SCHOOL LISTING STATUS

Upon submission of a valid account deletion request through the Platform, Edlas shall place the relevant user account in a deletion-pending state and may retain associated Personal Data for a period not exceeding ninety (90) days for the purposes of regulatory compliance, fraud prevention, audit, dispute resolution, and enforcement of contractual rights, following which such Personal Data shall be permanently erased unless a longer retention period is mandated under applicable law.

Any authentication, login or access by the User during such ninety (90) day period shall be deemed to constitute an express revocation of the deletion request, and the account shall be restored to active status.

All Know-Your-Customer (“KYC”) documentation and verification materials submitted by Teachers or other Users shall be irreversibly destroyed upon completion of the deletion process, subject to statutory retention obligations.

Notwithstanding anything to the contrary contained herein, where a School was originally listed by Edlas on the Platform using publicly available information and was thereafter claimed by a purported rightful representative, upon deletion of such School’s user account the institutional profile shall revert to a non-claimed, Edlas-managed listing status and shall continue to be displayed to other Users as part of the Platform’s school directory, without any associated login credentials.

Further, where a School profile was initially created pursuant to a new-school submission by a User and subsequently verified and onboarded by Edlas, upon deletion of the controlling account such institutional profile shall remain within Edlas’ database and be visible as an unclaimed listing, without access credentials, and may be made available for future ownership-claim requests in accordance with Edlas’ verification procedures.

The foregoing institutional-listing retention shall not include preservation of personal login credentials or private account-specific data of the former account holder, save and except as may be required under applicable law.

9. Enforcement, Moderation and Regulatory Compliance

Edlas reserves the right, subject to applicable law and at its sole and absolute discretion, to monitor, review, investigate, restrict, suspend, anonymise, archive, deactivate, delist or permanently remove any user account, tuition service listing, job vacancy posting, ticket, application, communication, content, record or activity carried out on or through the Platform (“User Activity”), where Edlas reasonably determines that such action is necessary or expedient in order to:

• ensure compliance with this Policy, the Terms & Conditions or any other applicable internal policy;
• comply with any legal, regulatory or governmental requirement, direction or order;
• prevent fraud, abuse or misuse of the Platform;
• protect the safety, rights, property or interests of Edlas, its Users or the public; or
• preserve the integrity, security and operational stability of the Platform.

10. DATA SECURITY AND SAFEGUARDS

Edlas implements reasonable security practices and procedures in accordance with prevailing industry standards including encryption, access limitation protocols, and system audits.

Administrative personnel cannot retrieve passwords.

11. DATA PRINCIPAL RIGHTS

Users may exercise their statutory rights under applicable law, including the right to access, rectify, and erase their Personal Data, withdraw consent, and seek grievance redressal.

Users may withdraw their consent to the processing of their Personal Data at any time by submitting an account deletion request through the in-app mechanism. Upon receipt of a valid withdrawal request, Edlas shall, within a reasonable period, cease processing such Personal Data, unless continued processing is required to comply with applicable law, enforce contractual obligations, resolve disputes, prevent fraud, or for other lawful purposes recognized under the Digital Personal Data Protection Act, 2023.

Users acknowledge that withdrawal of consent may result in the restriction, suspension, or termination of access to certain or all features or services of the Platform where such processing is necessary for the provision of services or performance of contractual obligations.

For grievance redressal, users may contact Edlas at support@edlas.in.

12. MODIFICATIONS

Edlas reserves the right to amend this Policy without prior notice. However, changes shall be notified through the Platform or via email.